Privacy Policy

ScreenFixed Australia

  1. It’s Screen Fixed’s goal to make you feel completely secure, knowing that Screen Fixed takes all the necessary steps to protect your private and confidential information. We invite you to read this privacy statement with the purpose of understanding and acknowledging the type of information that we collect from the visitors of our site, as well as the steps we take to safely store and protect your personal information. Sporadically, our privacy policy and statement will undergo revisions and updates to keep in line with legislative changes and customer expectations. Your Information At Screen Fixed, we share and understand the concerns of our customers about the process of collecting, using and sharing of personal information. We’re here to assure you that we’ll continue to handle our visitors and customers’ personal information carefully and securely. We’re fully committed to protecting your information. What this means is that we’ll comply with Australian laws regarding privacy that are applicable in this scenario and we’ll also make the Screen Fixed staff fully aware and appreciative of its obligations in protecting your personal information. Why we collect information We may collect some information which we’ll use to deliver services and products to you, to finalize other types of transactions on your behalf or with you, and/or to gain a deeper level of understanding when it comes to your personal preferences and requirements. As we use your personal information for this purpose, we’ll get to improve our service and personalized it for you so that we’ll be able to offer your services that you’ll find are of greater interest. How we collect this information If you register your details with Screen Fixed or if you place an order, we will store this information for the purpose of future reference. This helps as a time-saver as should you need another service by Screen Fixed in the future, you won’t have to go through the process of reentering personal details.  Sometimes, Screen Fixed may add some external-source information to your personal information. The goal of this is to verify the information that we have and to improve and personalize our service to you. What we collect In terms of personal information that we collect – in most cases, the information is freely supplied by yourself as you register an account when requesting a service from Screen Fixed, or as you place an order or as you provide feedback. The general information that we collect pertains to your business name, name, delivery address, address, email address, phone numbers etc. If you request a service at Screen Fixed, we will also gather and collect the information pertaining to your request for service. Information Sharing During our work, we may need to pass some personal details of yours, such as your business name, name, contact number or address to the companies that we work with – who perform bits of our service. What this includes is some organizations like the item(s) manufacturer(s), big delivery companies, third-party fulfillment contractors and mail houses. In specific circumstances (as an example, if we were to sell the entire business or a part of it), then your personal information may need to be transferred and shared. We will never use your personal information for goals and purposes that are unrelated to our services unless you give us your explicit consent to do so. Sporadically, we may share aggregated information with our business partners for certain purposes – but the aggregated information that we’ll share cannot be used to identify a specific individual. If you’d like to access the personal information that we store, you can do so by emailing us your request to the contact info that you’ll find on our website. Security Screen Fixed takes all the reasonable and expected steps that are required for the safe and secure storing of your personal information. Our goal is to make you feel completely confident and comfortable in engaging with us online. We realize that this may be an unfamiliar way of doing purchases of services and products for many customers. Only a select few of our employees have access to personal information belonging to our customers and there are strict procedures and controls that govern how this information is dealt with. Our website uses SSL (Secure Sockets Layer) technology. This ensures that your information, like payment information, are next to impossible to intercept by unauthorized parties. Cookies As you interact with us on our website, then we may automatically send what’s known as a cookie. A cookie in internet terms pertains to a small packet of information that a web server sends to a personal computer. This information is not used and cannot be used to identify you personally. What it tells us is that your personal computer has made a visit to our online website – and we’ll also be informed of what particular parts of our website have been browsed from your personal computer. Even though we may automatically send cookies to your computer as you use our website, we still won’t be able to learn your identity in any way – unless you’ve registered and created an account of your free will on our website. Links to other websites As you browse through our website, you may get to find links to other websites apart from the Screen Fixed online website. Even though we take all reasonable steps required to only link to legit, safe-to-use online websites, we want you to note that Screen Fixed is not at all responsible for how these sites handle private information. Screen Fixed doesn’t control these third-party websites in any way – and this pertains to the websites that you can access through Screen Fixed’s site by banner links, hyperlinks or in other ways. We advise you to be mindful of which online site you’re visiting, at all times. We may link to websites that are maintained and owned by third parties. Again, these websites aren’t under our control and we aren’t responsible for the content that may be available on these linked websites. It’s prohibited to link to the Screen Fixed site without our explicit consent.

Our Locations

Walk In Repairs Now Available!

Melbourne CBD

Shop 4, 236 Bourke St,
Melbourne VIC 3000, Australia

03 9108 1598

Hours of Operations


Monday: 9:30am – 5:30pm

Tuesday: 9:30am – 5:30pm

Wednesday: 9:30am – 5:30pm

Thursday: 9:30am – 5:30pm

Friday: 9:30am – 5:30pm

Saturday: 9:30am – 5:30pm

Brisbane CBD

Ground Level, 303 Adelaide St

Brisbane City QLD 4000
+61 1300 193 331

Hours of Operations

Monday 9am – 5:00pm
Tuesday 9am – 5:00pm
Wednesday 9am – 5:00pm
Thursday 9am – 5:00pm
Friday 9am – 5:00pm
Saturday: Closed

Mail-in Repairs (AU Wide)

Receive a FREE Repair Quote upon the arrival of your device. Our experts will assess if it's economical to proceed with the repair. If not, we will return your device at no cost to you (just pay return shipping fee of $12.90). Most repairs are completed and dispatched within 2 business days. Once the repair is finished, you will receive an online invoice for payment. Return shipping is $12.90 for express. Address Package to:

Attn: Ben | Alex, Level 1, 303 Adelaide Street Brisbane QLD 4000


Hours of Operations

An Update on our Sydney CBD Office

Regretfully Screen Fixed Sydney CBD will be temporarily closed until further notice.

Mail-in Repairs are welcome (3-5 day turn around)

Please book online to start the mail-in repair.

COVID-19: Information