Customer Information

COVID 19 Update - March 7, 2021
Screen Fixed is OPEN and here to help

Due to the lockdowns in Sydney & Melbourne Screen Fixed is operating at limited capacity. Bellow you will find the our operating hours for each store;

Screen Fixed Brisbane

Screen Fixed Brisbane remains open for same-say iPhone / Samsung / Google Pixel / iPad / MacBook / Mobile repairs in Brisbane. We’re also processing Mail-in repairs.

Screen Fixed Sydney

Our Sydney CBD Centre is Open Monday, Wednesday & Friday. 9am to 4:30pm. We’re operating in a click / collect / drop-in service. (Customers will not be able to wait in our office) We encourage those too far from the CBD whom are needing mobile phone / tablet / computer repairs in Sydney to take advantage of our Express Mail-in Service. To request an Express shipping label please book your repair online for our Sydney location. You will receive an email, please reply to this email to request your shipping label. Mail-in repairs take 3-5 business days via Brisbane. Payment is invoiced & taken when your device is fixed and ready for dispatch.

Screen Fixed Melbourne

Our Melbourne store is Open Monday, Wednesday and Friday. 10am - 4:30pm. We’re encouraging and accepting mail-in repairs. Please call when you arrive at Centrway Arcade. (250-263 Collins Street, Melbourne CBD)

Well Being and Hygiene 

We’re taking hygiene seriously to protect our team and customers from Covid-19. We have put in place a hygienic process including wearing gloves, cleaning your device before and after repair with antibacterial wipes and sending you on the way with sanitized hands. 

Social Distancing
Our friendly technicians will serve you from a distance, we’ve re-arranged the customer waiting area so seats are not so close

Mail-in Zero Contact Repairs
We’ve served hundreds of customers' devices through the mail! If you’d like to mail your device to Screen Fixed, we can issue you an AusPost Express label. Simply print the label, drop it to the post office, generally Express Post arrives overnight. Screen Fixed will repair and dispatch your phone the same day, this means the total repair time is 3-4 days from door to door!

We plan to keep Screen Fixed locations open, however we will be following state and federal government guidelines, and respect any legislation or protocols that may enforce Screen Fixed to temporarily close down retail operations.

The team at Screen Fixed wish you all the best, do stay safe and respect government directives over the coming weeks and months - let's beat this!

Kind regards 
Ben Turner

Our Locations

Walk In Repairs Now Available!

Melbourne CBD

Centreway Arcade, Shop 105/259/263 Collins St,
Melbourne VIC 3000, Australia

03 9108 1598

Hours of Operations


Monday: 9:30am – 5:30pm

Tuesday: 9:30am – 5:30pm

Wednesday: 9:30am – 5:30pm

Thursday: 9:30am – 5:30pm

Friday: 9:30am – 5:30pm

Brisbane CBD

Level 1/303 Adelaide St

Brisbane City QLD 4000
+61 1300 193 331

Hours of Operations

Monday 9am – 5:00pm
Tuesday 9am – 5:00pm
Wednesday 9am – 5:00pm
Thursday 9am – 5:00pm
Friday 9am – 5:00pm
Saturday: Closed

Sydney CBD

Level 5

262 Pitt Street,

Sydney NSW 2000, Australia
+61 2 8316 2831

Hours of Operations

Trading Hours:

Monday 9:00am – 5:00pm
Tuesday 9:00am – 5:00pm
Wednesday 9:00am – 5:00pm
Thursday 9:00am – 5:00pm
Friday 9:00am – 5:00pm
Weekend: Closed


COVID-19: Information