Frequently Asked Questions
Unsure of our repair process? Check out our FAQs below to learn more.
How Long Does An IPhone Screen Repair Take?
Screen Repairs don’t take as long as you would think! The average time for an iPhone screen repair is 25 minutes. For Samsung devices its varies according to the model. Galaxy S2,S3,S4,S5 take around 30 minutes with later models such as the S6 & S6 Edge needing almost an hour.
We pride ours selves on being an efficient demand – dispatch operator. If you call, we can generally have a certified technician repairing your device that very same hour.
How Far Do Your Technicians Travel?
We love a road trip! Screen Fixed’s technicians currently service Brisbane’s central and outer suburbs. The longest trip a technician has made to date would be to Deception Bay. We are desperately trying to grow this radius by the day! – Stay tuned.
If you think that you’re too remote for a technician to reach, then we do offer the mail in repair service. The turnaround is surprisingly fast. If you courier the device to us we will repair and have the device back on the courier the day it arrived.
What Does The 2 Year Warranty Cover?
Don’t worry we have you covered! At Screen Fixed we proudly stand behind the quality of our repairs. Customer satisfaction and user experience are the very roots of our vison. If you’re not happy with your repair, neither are we.
The 2 year warranty will cover the part which was repaired by Screen Fixed. For example, if you have your screen replaced and something strange happens then we will replace it immediately. However if the issue is a result of a drop then your warranty will be void.
Can You Come To My Home Or Work?
Absolutely! We love being a part of the on-demand economy! We dispatch a certified technician to your home or office, we can even meet you at your local café! In fact, it can be where ever is most convenient for you. The technician will do the repair in front of you.
Australians are hard workers, often times double income families who have little spare time. Your time is valuable, allow us to come to you!
Is My iPhone Or Samsung Device Beyond Repair?
Almost always the answer to this question is YES! Generally speaking our certified technicians can repair most issues that you may have with your device. Despite being called ‘Screen Fixed’ we are not limited to just repairing screens. In fact, we go far beyond this. We can repair every modular component on iPhone and Samsung device. This means – Batteries, charge port issues, cameras, buttons, rear housing, vibrators, and proximity sensors. Oh and of course the screen repairs
If you have damage to your login board, this is something that our technicians are not qualified to fix. If there is something you need repaired but you can’t see it anywhere on the site. Please send the repairs team an email [email protected] or call us on Ph: 1300 19 33 31
My iPhone 6 Is Bent, Can You Straighten It Out?
Unfortunately it’s quite a common issue our technicians see in the iPhone 6 and iPhone 6+. We’re equipped with special straighteners that can be applied to the frame to straighten it out. Before you have your iPhone 6 screen repaired it’s absolutely critical to straighten the frame. (Inserting a screen into a bent frame will inflict pressure on the screen.)
Frame straightening before a screen repair will mean you will need to allow an additional 15 minutes on top of the repair time. Total repair time for an iPhone 6 screen repair: 20+15 minutes